Getting Help

How to get help with the ITLL Website


General Support


For general help and support with how to use the ITLL Website, please refer to the documentation for Common Student Tasks available as part of this Book.


Reporting Issues

Please report any issues by submitting a new ticket to the ITLP IT Helpdesk. Someone will respond to resolve your ticket as quickly as possible.


The IT Helpdesk is powered by a platform called Jitbit. For help using Jitbit, refer to their Helpdesk Documentation which contains info on how to use their platform, such as submitting tickets.