# Getting Help

How to get help with the ITLL Website

- General Support  
    
    - For general help and support with how to use the ITLL Website, please refer to the [documentation for Common Student Tasks](https://itll-wiki.colorado.edu/bookstack/books/itll-website-usage/chapter/common-student-tasks) available as part of this Book.
- Reporting Issues 
    - Please report any issues by submitting a new ticket to the [ITLP IT Helpdesk](https://itlp-helpdesk.colorado.edu/helpdesk/). Someone will respond to resolve your ticket as quickly as possible.  
        
        - The IT Helpdesk is powered by a platform called **Jitbit**. For help using Jitbit, refer to their [Helpdesk Documentation](https://www.jitbit.com/docs/) which contains info on how to use their platform, such as submitting tickets.